OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Our relationship with our customers holds great value for us and we are committed to responsible handling practices for all information collected by us. Excel takes great care in safeguarding any personal information and in complying with all applicable state and federal privacy laws and our own stringent standards and practices. Excel follows these privacy guideline online and offline in the collection, use, security, and sharing of any customer information:
1. NOTICE – We are responsible to state why and for what purpose we need your personal information, and what we would do with it.
2. CHOICE – On any contact made for marketing purposes, we will let you know how to remove your name and details from future marketing efforts.
3. SECURITY – We will use all reasonable security measures to protect any and every personal information we receive from you.
4. SHARING – If and When we share your information with any other companies that help us provide our services to you, we shall require them to comply with all applicable legal requirements regarding to the privacy of your information.
INFORMATION COLLECTED BY excel Tech Services llc
As part of your communication with excel Tech Services llc, we may collect personal information such as:
1. Contact information, including name, mailing address, phone number and e-mail address.
2. Purchase information, including credit card number, billing and/or shipping information.
We may also collect demographic information, including age, personal interests, and preferences for products. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For instance, we may request and/or collect personal information when you:
1. Purchase products or services
2. Set up an account online
3. Contact us with a question or concern
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
1. Fulfilling requests for products, services or information.
2. Providing customer services.
3. Offering new products and services.
4. Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers.
5. Conducting research and analysis.
6. Sending marketing communications.
7. Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO excel Tech Services llc FROM THIRD PARTIES
Information From/About Friends or Family
We may store information provided to us by you about others, or if others give us your information and will only use that information for the specific reason it was provided for. For example providing a friend’s shipping address, e-mailing our weekly ad to a friend, or gifting a service to a friend.
Information from Third Parties
excel Tech Services llc. gets consumer information from third party providers in order to improve our customer database, increasing our understanding of our customers, or to identify potential customers.
We use a single sign-on service that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts so that you may link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends.
SHARING OF PERSONAL INFORMATION
excel Tech Services llc. does not sell, rent or trade your personal information to third parties. excel Tech Services llc. may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. The information may be shared with third parties to perform services on our behalf such as:
1. Fulfilling customer orders
2. Sending excel Tech Services llc. marketing communications
3. Scheduling and performing installations
4. Servicing products
5. Fulfilling subscription services
6. Conducting research, analysis or administering surveys
7. Sending regular mail and e-mail on behalf of excel Tech Services llc.
8. Processing credit card payments
9. Providing chat functions
CHOICES REGARDING YOUR PERSONAL INFORMATION
excel Tech Services llc communicates through multiple channels with our customers to keep them up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing, we will require your express consent by requesting that you would like to receive such information.
If you no longer wish to receive these communications, let us know by using whichever of the following methods:
1. Follow the directions on an e-mail or direct mail marketing communication you receive from us.
2. Send an e-mail with your request and current contact information to:firstname.lastname@example.org
3. Send a letter with your request and current contact information to: 4386 Fairview Street, Burlington, Ontario (ON), Canada L7L6S8.
4. For mobile marketing, you may opt out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address, as well as the specific changes you would like to make. This will ensure we correct identification in our systems and allow us to accurately process your request.
Excel technician shall take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request.
The following guidelines are provided for your convenience:
1. 10 business days for e-mails.
2. 30 business days for direct mail and phone.
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
UPDATING YOUR PERSONAL INFORMATION
excel Tech Services llc wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number, and/or e-mail information, or deactivate your account:
1. Call: 1-844-excel Tech Services llc (1-855-749-9403).
2. Send a request to: email@example.com.
3. Send a request to: excel Tech Services llc Attn: Privacy Manager, Mail Stop 4386 Fairview Street, Burlington, Ontario (ON), Canada L7L6S8.
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services or shopping online, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While excel Tech Services llc. is able to protect personal information that is provided during the course of business, excel Tech Services llc. cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed up in order to safeguard this information.
ONLINE COOKIES, CLICKSTREAM TECHNOLOGY AND INTEREST-BASED ADVERTISING
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the excel Tech Services llc site. For more information about managing cookies, Flash cookies and other automated online information collection.
Our websites and mobile applications are not designed to respond to “do not track’ requests from browsers.
Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps us understand how visitors use our website.
COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1. Call: 1-844-excel Tech Services llc (1-855-749-9403).
2. Send a request to:firstname.lastname@example.org.
3. Send a letter to: excel Tech Services llc Attn: Privacy Manager, Mail Stop 4386 Fairview Street, Burlington, Ontario (ON), Canada L7L6S8.